The Real Estate & Administration division at Afreximbank Group plays a critical role in ensuring seamless real estate, procurement, and general management services.
Key Responsibilities
- Travel Operations Services
- Oversee travel arrangements for Bank staff in accordance with the Bank’s travel policy and business requirements.
- Ensure that routing, ticket issuance, and transfers are managed professionally, accurately, and in a timely manner.
- Monitor the coordination of all ground transportation arrangements, including dispatching vehicles and drivers.
- Ensure that travelers receive real-time travel updates and necessary support before and during their journeys.
- Oversee hotel and airline bookings, ensuring cost-effective and optimal travel plans in coordination with the Bank’s travel partners.
- Continuously enhance the travel experience, ensuring a high level of efficiency, traveler satisfaction, and cost control.
- Monitor the department’s travel budget, taking corrective actions when variances occur.
- Prepare Invitation Letters to facilitate visa issuance for Bank staff traveling on official business.
- Maintain effective relationships with airlines, hotels, and travel partners, ensuring seamless bookings and schedule coordination.
- Supervise and manage team performance, ensuring efficient use of SAP Concur and prompt resolution of travel-related issues.
- Team Management & Leadership
- Oversee the daily operations of the travel team, ensuring compliance with SLAs, policies, and procedures.
- Evaluate and assess team performance, ensuring alignment with key performance indicators (KPIs).
- Develop and implement workflow processes that ensure smooth execution of all travel-related tasks.
- Ensure that strategies and processes are in place to meet business objectives and operational needs.
- Foster a collaborative and accountable team environment, promoting efficiency and professionalism.
- Build team trust and accountability by setting clear expectations, creating space for contribution, and fostering continuous improvement.
- Other Responsibilities
- Perform additional duties as assigned by management based on operational needs.
Experience Requirements
- More than 10 years of experience in corporate travel management, hospitality, or business travel coordination.
- 4–6 years of experience in a supervisory or managerial role overseeing travel operations.
- Experience in event planning or coordination in a corporate environment is a plus.
- Strong understanding of international travel regulations, visa processing, and vendor management.
Education & Certifications
- Bachelor’s degree in Travel and Tourism Management, Hospitality Management, Business Administration, or a related field.
- Master’s degree in the above fields is preferred.
- Preferred Certifications (not mandatory):
- IATA & Geographic Advanced Course
- Amadeus Course
- Specialized training in corporate travel management
- Training in travel and tourism
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Intermediate proficiency in French is preferred.
Technical Skills & Competencies
- Software Proficiency:
- Microsoft Word, Excel, PowerPoint, and Outlook
- SAP Concur (for travel management and expense tracking)
- Amadeus or other Global Distribution Systems (GDS)
- Core Competencies:
- Corporate travel management expertise
- Strong vendor negotiation and contract management skills
- Ability to optimize travel routes and cost structures
- Strong problem-solving skills for resolving travel-related issues
