A Johannesburg-based international banking and wealth management group is in search of a Fraud Operations Team Leader to oversee the efficient daily operations of the teams within the portfolio.
The role of the Fraud Team Leader is multifaceted and pivotal to the overall success of the team. The primary focus is on minimizing the exposure of Accounts to fraudulent activities through the adept detection of potentially fraudulent transactions. This role extends across various dimensions, including people management, process optimization, risk mitigation, quality assurance, and enhancing process efficiencies. The fraud Team Leader is responsible for guiding and empowering team members. This involves not only demonstrating strong leadership skills but also fostering a collaborative and dynamic team environment.
Key Qualifications for the Fraud Operations Team Leaders:
Bachelor of Commerce in Finance or fraud-related field
2 – 4 years of teammanagement experience
Knowledge of the Credit Card industry and Visa Operations is highly beneficial
Risk Management expertise advantageous
Key duties of the Fraud Operations Team Leader include but are not limited to:
Support strategic and operational objectives of the Fraud team to minimize fraud exposure.
Stakeholder relationship management and satisfaction.
Demonstrate strong leadership skills in people management, process optimization, and risk mitigation.
Successful capacity planning and talent development initiatives.
Implementing effective detection mechanisms and strategies to proactively identify and address potentially fraudulent transactions.
Influence and drive strategy, while building and maintaining essential stakeholder relationships.
Showcase an understanding of risk with a client-centric approach.
Reduction in fraudulent transactions and exposure.
Lead the team, overseeing capacity planning, recruitment, upskilling of new members, and performance reviews.
Provide coaching and mentorship to team members and actively drive business improvement and innovation.
Contribution to overall business growth and sustainability.
Key personal skills of a responsible Fraud Operations Team Leader:
Proficiency in independent work.
Readiness to question established norms.
Capability for critical analysis, creative problem-solving, and adaptability.
Dedication to integrity, ethical conduct, and a robust moral stance.
Inherent curiosity, receptiveness to learning, and enthusiasm for exploring innovative concepts.
If you are eager to play a crucial role in an international bank by mitigating fraud risk, fostering innovation, and championing a client-centric approach for organizational success, we invite you to get in touch to discover more about this exciting opportunity.
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