The Manager, Real Estate & Administration (Facilities Management – Soft Services) is responsible for overseeing and managing all soft services operations at the Bank’s headquarters, operational locations, and Afreximbank African Trade Centres (AATCs). The role ensures compliance with agreed-upon service levels, Bank regulations, Security & QHSE standards, and internationally accepted best practices.
The incumbent will lead catering, housekeeping, executive residences, and general soft services operations, ensuring efficiency, cost-effectiveness, and alignment with financial budgets and Bank policies.
Key Responsibilities
1. Soft Services Management
- Lead and control the Soft Services team to ensure the effective provision of catering and housekeeping services for Bank staff and guests.
- Develop and implement systems to ensure Bank headquarters and facilities operate in compliance with Security & QHSE standards while optimizing efficiency.
- Ensure continuous professional development of the Soft Services team to guarantee high stakeholder satisfaction.
- Maintain clear, periodic reporting (or more frequent if required) to the Assistant Manager, Office Management & BCM-HQ, ensuring visibility of cleaning and catering plan implementation.
- Maintain detailed records of all Soft Services activities, including reports, schedules, payment records, and provider agreements.
- Uphold the Bank’s policies, rules, and cultural values, ensuring the highest service quality and stakeholder satisfaction.
- Work closely with the QHSE team to ensure all facilities comply with health, safety, and environmental standards, providing necessary training and support where required.
- Contribute to budget planning and financial forecasting, ensuring Soft Services activities align with pre-approved financial budgets.
- Work in coordination with the Procurement team to identify, select, and contract cleaning and housekeeping providers, ensuring a safe and conducive work environment.
- Implement effective risk management practices, ensuring compliance with ISO Risk Management Standards and proper classification of threats based on impact and frequency.
2. Executive Residences Management
- Oversee the operations and maintenance of Executive residences, ensuring a reliable, safe, and high-standard living environment for Executives and their families.
- Manage all day-to-day residence operations, including:
- Maintenance and repair services.
- Security and protection services.
- Pest control and hygiene management.
- Ensure that all service providers comply with SLAs and QHSE standards.
- Review monthly reports before submission to the relevant departments.
3. Team Leadership & Performance Management
- Define and communicate key responsibilities to ensure efficient service delivery and operational success.
- Conduct team evaluations and performance assessments, ensuring compliance with KPIs and service level expectations.
- Provide leadership, guidance, and professional development to the Soft Services team to drive efficiency and service excellence.
4. Other Responsibilities
- Perform additional Soft Services-related duties as required by management or dictated by operational needs.
Qualifications & Requirements
Education & Certifications
- Bachelor’s degree in Facilities Management, Soft Services Management, Home Economics, Food Service Management, Hospitality Management, Business Administration, or a related field.
- Master’s degree in the above fields is preferred.
- Certifications in Housekeeping, Cleaning, and Cleaning Chemicals are essential.
Experience Requirements
- More than 10 years of experience in facilities management, soft services, or hospitality operations.
- 6–10 years of experience in soft services management in a corporate, financial, or large-scale facility.
- 6–10 years of experience in a leadership role overseeing catering, housekeeping, or soft services operations.
Technical Skills & Competencies
- Software Proficiency:
- Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Core Competencies:
- Strong expertise in soft services and facilities management.
- Budgeting and financial forecasting skills.
- Vendor management and contract negotiations experience.
- Strong risk assessment and compliance knowledge.
- Proven leadership and team management capabilities.
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Proficiency in French is preferred.
