Manager Client Relations

Key Responsibilities

· Implements client coverage for a given portfolio of clients with deliberate cultivation based on proactive individualized plans. These plans would be developed in coordination with the product teams and should be designed to increase client engagement.

· Implements regional service coverage for provision of an impeccable client service to each client or government organization. This includes timely turn around in terms of responses to client inquiries.

· Works with other team members across the Bank’s products and geographies to ensure timely transaction processing.

· Generate bankable leads through anticipating customer needs and finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information;

· Ensuring a strong working knowledge of client portfolios / products with the Bank;

· Resolving customers’ queries within agreed authority;

· Producing call reports and file notes after any client meetings, summarising any additional actions required, including follow-up calls and reviewing call reports produced by team members;

· Sales activity planning, including reviewing existing customer files to identify sales opportunities;

· Undertaking commercial negotiations;

· Managing new business pitches;

· Compliance with legal requirements, industry regulations, organisational policies and professional codes

· Assisting in the preparation of annual Regional Strategic and Marketing Plans derived from the Bank’s Strategic Plan for Management’s Approval

· Preparing new business Pre-Assessment Memos and Credit Proposals from the region, Product teams and Head Office and making recommendations on the same to the Regional Manager and Director, Client Relations;

· Where required, representing the Bank in high level meetings, fora and making presentations in conformity with the high standards for which the Bank has become known;

· Maintaining and improving the Bank’s image across the continent; and

· Performing any other duties as may be assigned by Senior Management from time to time.

QUALIFICATIONS AND EXPERIENCE

Minimum

Qualifications

· Sound experience of at least 8 years with a leading financial services organisation and familiarity with the major trade finance products to be offered to clients especially syndication, co-financing, club deals, correspondent banking products including letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance risk participations, project-related financing and considerable knowledge of how these work;

Years & Nature of Experience

• Bachelor’s degree and post graduate degree in Business Administration, Banking, Finance or other relevant fields from a recognized University or a recognized post graduate professional qualification in Banking in lieu of a postgraduate degree;

• Ability to communicate and function in a culturally diverse and change oriented setting with good knowledge of banking practices in Africa;

• Ability to interact with senior officials of banks, corporates and governments and to represent the Bank in important professional fora where oral presentation of papers will be necessary to high level technical and professional audiences;

• Excellent verbal and written communication skills in English and Portuguese. Knowledge of the Bank's other working languages is an added advantage (French and Arabic); and

• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.

• Ability to demonstrate proof of passion and commitment to the socio-economic empowerment of African countries and the ability to support the achievement of Afreximbank’s mandate

Compliance Responsibilities

● Understand and adhere to the Bank's AML, Regulatory and Conduct Compliance policies and procedures, notably.

- Staff Handbook (has code of conduct provisions)

- Anti-Money Laundering (AML), Counter Financing of Terrorism and Counter Proliferation Financing

- Conflicts of Interest and Policies on Staff Involvement in External Engagements/Activities

- Anti-Bribery & Corruption

- Insider Trading Guidelines

- Understand and adhere to the Bank's AML, Regulatory and Conduct Compliance policies and procedures, notably [insert reference to Afreximbank Compliance agreement policy document]

- Report any suspicious or non-compliant activities or matters relating to the Bank’s staff or the customers to the Compliance Department.

- Complete the Annual Compliance Training/Assessment.

- Understand your customer portfolio, their business and related parties and proactively inform Compliance team of any changes as part of ongoing monitoring

- Obtain required Compliance and KYC documentation through effective and efficient communication with relevant internal and external parties.

- In collaboration with the Compliance team, ensure the Bank's products comply with relevant country legislation and sufficient due diligence is conducted to mitigate risk of financial crimes.