Manager, Business Support, Banking Operations

Afreximbank African Export-Import Bank (Afreximbank) is a Pan-African multilateral financial institution mandated to finance and promote intra-and extra-African trade.

For 30 years, the Bank has been deploying innovative structures to deliver financing solutions that support the transformation of the structure of Africa’s trade, accelerating industrialization and intra-regional trade, thereby boosting economic expansion in Africa. A stalwart supporter of the African Continental Free Trade Agreement (AfCFTA), Afreximbank has launched a Pan-African Payment and Settlement System (PAPSS) that was adopted by the African Union (AU) as the payment and settlement platform to underpin the implementation of the AfCFTA. Working with the AfCFTA Secretariat and the AU, the Bank is setting up a US$10 billion Adjustment Fund to support countries to effectively participate in the AfCFTA. At the end of December 2023, Afreximbank’s total assets and guarantees stood at over US$37.3 billion, and its shareholder funds amounted to US$6.1 billion. The Bank disbursed more than US$104 billion between 2016 and 2023. Afreximbank has investment grade ratings assigned by GCR (international scale) (A), Moody’s (Baa1), Japan Credit Rating Agency (JCR) (A-) and Fitch (BBB). Afreximbank has evolved into a group entity comprising the Bank, its impact fund subsidiary called the Fund for Export Development Africa (FEDA), and its insurance management subsidiary, AfrexInsure, (together, “the Group”). The Bank is headquartered in Cairo, Egypt.

Job Purpose

The role of the position holder will be to initiate and be responsible for the timely implementation of Banking Operations (BAOP) related business initiatives aligned with the Bank’s strategy and within a robust governance framework. The job holder leads the development, maintenance and implementation of appropriate policies and processes across BAOP functions in line with the Bank’s Risk Management Policies and Procedures, fostering a culture of continuous improvement and minimizing operational risks. The job holder will also implement a first line risk control function across the various units of Banking Operations. The job holder is expected the implement professional MI & analytics capabilities for the delivery of detailed banking activity related insights to executive management and all areas of the Bank and ensure a consistently positive service experience for the Bank’s customers and other internal stakeholders. The role holder will also provide day to day guidance and supervision of other level staff supporting the delivery of the function’s objectives.

Key Responsibilities

• Business Initiative Implementation:
• Provide governance structure and framework for BAOP change initiatives and projects, create and maintain business project catalogue
• Oversee implementation of BAOP business change initiatives, and coordinate interaction with other functions on initiatives and projects impacting BAOP, both IT and non-IT related
• Communicate to relevant stakeholders on project objectives, schedule and progress to ensure ongoing buy-in
• Business Policy and Process Management:
• Provide governance structure and framework for policy and process management and establish an ongoing continuous improved culture across BAOP
• Create and maintain business policy and process catalogue and manage implementation of policy and process changes across BAOP
• Undertake capacity planning for BAOP, utilizing MI & Analytic capabilities to understand business performance and efficiency as well as working with other BAOP units to identify process and capacity issues
• Business Risk Control:
• Implement a strong first line of defence risk culture across Banking Operations
• Maintain and execute the Bank’s Operational Risk Framework inBAOP including:
  • Risk and control assessments
  • Internal control monitoring activities, including control testing
  • Operational risk incident analysis and reporting
• Liaise with RIMA and INAU on BAOP operational controls to understand and address any control deficiencies
• Provide input to all BAOP units on the required degree and effectiveness of operational controls in relation to internal and external standards
• Management Information (MI) & Analytics:
• Oversee the MI & Analytics function, ensuring objectives as outlined are delivered
• Provide a manufacturing capability for data analysis and reporting, enabling other functions in the Bank to make informed decisions with enhanced business intelligence
• Provides a framework for leveraging data for tactical and strategic decisions by transforming data into analytical and operational reports
• Responsible for conducting periodic audits to ensure reporting capabilities are aligned to business and stakeholder requirements
• Communicate business performance and associated metrics to executive management

QUALIFICATIONS AND EXPERIENCE

Minimum Qualifications:

• Bachelor’s degree in engineering, computing, science and mathematics, banking or finance from a recognized University plus a post graduate degree in a relevant field;
• A professional qualification in the Banking will be an advantage

Years and Nature of Experience

• At least 8 years with a reputable banking organization in analytics, MIS, business management, strategy implementation and project/ change management roles. Experience in credit administration, trade finance processes and back-office operations will be a positive differentiator.
• Must demonstrate experience and knowledge of operating in a fairly complex banking environment with proven knowledge and understanding of best market practice in banking operations management

Technical Competencies

Afreximbank’s Core Values:

• Commitment to Africa and supporting the emancipation and empowerment of Africans
• Uncompromising integrity
• Passion for Learning and Drive
• Teamwork
• Trust and Respect for the Individual
• Innovation, Excellence and Flexibility
• Professionalism and Responsiveness

KEY INTERACTIONS