Food & Beverage Manager

About Afreximbank African Export-Import Bank (Afreximbank) is a Pan-African multilateral financial institution mandated to finance and promote intra-and extra-African trade.

For 30 years, the Bank has been deploying innovative structures to deliver financing solutions that support the transformation of the structure of Africa’s trade, accelerating industrialization and intra-regional trade, thereby boosting economic expansion in Africa. A stalwart supporter of the African Continental Free Trade Agreement (AfCFTA), Afreximbank has launched a Pan-African Payment and Settlement System (PAPSS) that was adopted by the African Union (AU) as the payment and settlement platform to underpin the implementation of the AfCFTA. Working with the AfCFTA Secretariat and the AU, the Bank is setting up a US$10 billion Adjustment Fund to support countries to effectively participate in the AfCFTA. At the end of December 2023, Afreximbank’s total assets and guarantees stood at over US$37.3 billion, and its shareholder funds amounted to US$6.1 billion. The Bank disbursed more than US$104 billion between 2016 and 2023. Afreximbank has investment grade ratings assigned by GCR (international scale) (A), Moody’s (Baa1), Japan Credit Rating Agency (JCR) (A-) and Fitch (BBB). Afreximbank has evolved into a group entity comprising the Bank, its impact fund subsidiary called the Fund for Export Development Africa (FEDA), and its insurance management subsidiary, AfrexInsure, (together, “the Group”). The Bank is headquartered in Cairo, Egypt.

JOB PURPOSE

Key Responsibilities:

Service / Guest Experience

• Welcome guests and provide seamless experience from arrival to departure.
• Build rapport with customers to enhance loyalty.
• Anticipate customer needs, respond to inquiries, and gather feedback on service and food quality.
• Handle and resolve complaints efficiently when staff are unable to, providing prompt solutions and escalating disputes when necessary.
• Represents ONOMO brand by maintaining a professional demeanor.
• Lead by example in delivering high-quality service and ensuring guest satisfaction.

Operation Management

• Oversee daily operations of all food & beverage outlets (restaurant, bar, room service, banquets etc.)
• Ensure adequate staffing levels and organize work schedules.
• Conduct team briefings regarding menu items and service expectations.
• Coordinate with kitchen and dishwashing teams for smooth service.
• Conduct regular inspections of the restaurant, bar, and equipment, ensuring maintenance and repairs are addressed promptly.
• Oversee event organization, including seminars, banquets, and special occasions.

Financial Management / Administration

• Manage purchasing and stock control for catering and bar supplies.
• Review and adjust stock levels, participating in monthly and annual inventories.
• Present financial figures during daily management briefings.
• Ensure strict adherence to billing and cash-handling procedures.
• Monitor discounts, offers, and gift transactions.
• Assist in budget preparation and financial reporting.

Team Management / Interdepartmental Coordination

• Recruit, train and oversee F&B team members to maintain service excellence
• Schedule and manage staff shift efficiently to optimize productivity.
• Manage casual staff effectively, ensuring productivity and seamless integration with full-time staff.
• Conduct staff evaluations, identify training needs, and oversee execution.
• Foster a positive work environment and encourage internal promotions.
• Ensure effective communication between F&B and other hotel departments.
• Collaborate with kitchen and event teams to align service delivery with guest expectations

Sales & Marketing

• Train staff on sales techniques and ensure sales targets are met.
• Set monthly and daily revenue goals for the team.
• Encourage positive customer reviews and online engagement.
• Proactively drive revenue and promote other hotel services.
• Work with the sales team to market the restaurant and achieve financial targets.

Health and Safety, Security and Environmental Responsibility

• Conduct regular inspections for maintenance and cleanliness.
• Ensure restaurant and bar areas meet hygiene and safety standards.
• Maintain clean and organized staff facilities and public spaces.
• Monitor and implement eco-friendly initiatives, such as energy conservation and proper waste management.
• Ensure staff adhere to safety protocols and emergency procedures.

QUALIFICATIONS AND EXPERIENCE

Minimum Qualifications:

• Diploma or Degree in Hospitality Management, food and beverage management or any related field.

Years & Nature of Experience:

• Minimum 10 years’ experience in food and beverage/restaurant management at 4- or 5-stars hotel, with a proven track record in similar role.
• Fluency in local language and English
• Proficiency in IT equipment and POS.
• Strong leadership and team management skills
• Excellent communication and customer service abilities.
• Financial acumen and ability to budget effectively.
• Sales-oriented with strong business acumen.
• Ethical, disciplined and well organized