Contract type: FULL_TIME
Location: Cape TownFULL_TIME
Consultant: Rodney Dodo
Job reference: 51003403/001
Date posted: 02 February 2024cape-town technology-and-digital/architecture 2024-02-02 2024-04-02 it Cape Town Western Cape Cape town ZA Robert Walters https://www.robertwaltersafrica.com https://www.robertwaltersafrica.com/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
We are seeking an experienced Head of Service Management to lead the IT Service Management (ITSM) team. You will implement a Global ITIL-aligned and governed process framework, to ensure IT services are delivered following a structured and well governed operating model. A true specialist with past experience of rolling out ITSM frameworks for financial services organisations with particular focus on Service Request, Change, Incident and problem management. The Head of Service Management role will work alongside the Heads of all IT functions to ensure the delivery of efficient and high-quality IT services across the Group. You will be responsible for designing, implementing, operating and maintaining ITSM processes and driving related continuous improvement initiatives. As a leader of the ITSM team you will play a key role in aligning IT services with business objectives and ensuring the highest levels of service quality, reliability and customer satisfaction.
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