As the Senior IT Technician, you will be responsible for providing technical support, troubleshooting complex issues, and managing the Southern African IT infrastructure (Hardware, Software and Network). You will play a vital role in ensuring the efficient operation of our organization's IT systems, maintaining high levels of productivity, and delivering exceptional customer service.

Requirements:
• A minimum of 5 years of experience in IT support roles, with at least 2 years in a senior or leadership position.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., MCSA or MCSE) are
highly desirable.
• Technical skills: Proficient in troubleshooting hardware, software, and network issues. Strong knowledge of operating systems,
hardware components, and enterprise-level applications. Experience with cloud computing, virtualization, and network security is
highly valued.
• Proven ability to work in a team, delegate tasks, and manage priorities effectively. Excellent communication and interpersonal skills
to collaborate with team members and stakeholders.
• Strong analytical and problem-solving skills to identify and resolve complex IT issues.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and technologies.
• Detail-oriented and able to multitask, prioritize tasks, and meet deadlines.
• Maintain confidentiality, integrity, and ethical conduct in handling sensitive information and interactions with users.
Key Responsibilities:
• Provide technical support: Offer expert-level technical assistance to end-users, both remotely and on-site, resolving complex
hardware and software issues promptly and effectively.
• Troubleshoot and resolve complex issues: Investigate and diagnose escalated IT issues, analyze root causes, and implement
appropriate solutions in a timely manner.
• IT infrastructure management: Oversee the installation, configuration, and maintenance of hardware, software, and network
systems, ensuring optimal performance, security, and availability.
• Coordinate IT projects: Plan and execute IT projects, including system upgrades, migrations, and implementations, while ensuring
minimal disruption to business operations.
• To administer the Help Desk program within the SLA requirements.
• Ensure compliance with industry standards and regulations by following IT policies, procedures, and best practices.
• To administer the inventory and asset register database.
• Perform system maintenance: Regularly perform system backups, patch management, and software updates to maintain system
integrity and security.
• Conduct technology assessments: Evaluate new technologies, tools, and applications to determine their suitability and potential
benefits for the organization.
• Maintain documentation: Keep accurate records of IT inventory, software licenses, user manuals, and technical documentation to
facilitate knowledge sharing and troubleshooting.
• Stay updated on industry trends: Continuously expand your knowledge and stay informed about emerging technologies, trends,
and best practices in the IT field.
• Travel to the Southern African countries for onsite support when required and provide remote support.
• Work together with the global IT teams to resolve problems when required.