IT Helpdesk

My client is a leading luxury retailer with a strong heritage and national footprint, specialising in premium products. The company is known for its craftsmanship, exclusive international partnerships, and high-touch client experience. They are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

KEY RESPONSIBILITIES
• Respond to user queries via ticketing system, email, or phone in a timely and
professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other
office equipment.
• Manage user accounts, permissions, and system access in Active Directory and
company systems.
• Escalate unresolved issues to appropriate technical teams.
• Document incidents, solutions, and updates in the help desk system.
• Support remote users and ensure secure connectivity (e.g., VPN, remote
desktop).
• Assist in onboarding/offboarding processes including setting up new equipment
and user accounts.
• Maintain IT inventory and ensure assets are properly tracked.
• Contribute to improving internal IT processes and user support documentation.

Core Technical Skills
• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing
systems.
• Good understanding of IT security principles and user access controls.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.

Who You Are
• You take ownership - you finish what you start and drive outcomes
• You’re a problem solver who enjoys moving from issue to solution
• You work well with others and value clear communication
• You care about detail, quality, and doing things properly
• You can prioritise and stay focused in a fast-paced environment

WHAT YOU WILL GET
• Competitive, market-related salary
• Clear career growth opportunities within a fast-growing premium brand
• A beautiful, high-end working environment
• Daily, nutritious lunch provided by our in-house canteen