ICT manager

Position Title Information Communications Technology Manager Department Operations Reports to Chief Operations Officer

Job Intent

An ICT Manager maintains digital and technology strategies through technology leadership, investigating, identifying, and implementing technological strategic solutions. Direct digital technology provision by studying organization goals, strategies, and practices and delivering and supporting strategic plans for implementing digital technologies. They are confident, competent, and capable individuals able to apply leadership and change management skills to operate in a range of digital and technology related specialist roles. This standard is based upon a core set of knowledge, skills and behaviors that will be supplemented by one specialism detailed below.

The ICT Manager is responsible for overseeing our data systems, reporting frameworks and policies, guaranteeing the integrity and precision of data as well as IT related functions. An experienced IT Specialist with a focus on data analytics will be responsible for managing and optimizing the organization's IT systems while leveraging data analysis to drive decision-making and improve business outcomes. This role combines technical expertise in IT infrastructure, operations, software management, governance frameworks with analytical skills to interpret complex data sets, ensuring efficient operations and strategic insights.

As the ICT Manager, you will ensure that the IT systems run smoothly, are secure, and integrate well with business operations. Additionally, your data architecture experience will be pivotal in designing scalable, efficient, and secure data management systems for Bonitas.

Roles and Responsibilities

• Identify, document, review and design IT enabled business processes and Bonitas member solutions that define a set of activities that will accomplish specific Scheme goals and provides a systematic approach to improving those processes;
• Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality and end user experience;
• Manage IT budgets and ensure cost-effective technology solutions;
• Provide excellent customer service to all stakeholders;
• Ensuring projects adhere to governance frameworks and all documentation (including learnings) is maintained appropriately for each project;
• Oversight management on data from administrator is accurate, consistent, and reliable throughout its lifecycle, which is critical for making valid and trustworthy decisions;
• Identify relevant innovative opportunities and initiatives that will be proposed for approval. Implementation aligned to approved project methodology;
• Stay updated with industry trends and best practices in IT, cyber awareness and data analytics; provide recommendations for system and process improvements based on emerging technologies and best practices;
• Oversee the planning, implementation, and monitoring of IT projects and services;
• Manage service provider requirements aligned to the Scheme I&T Governance Framework;
• All KPA outputs must be achieved in collaboration with outsourced service providers.

Management / Supervisory Responsibility

Number of direct reports
0

Number of indirect reports
0

Outputs

Key Performance Areas

Performance Outputs

Success Indicators / Minimum Standards

Operations strategy and execution

· Identify, document, review and design IT enabled business processes and Bonitas member solutions that define a set of activities that will accomplish specific Scheme goals and provides a systematic approach to improving those processes.

· Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality, and end-user experience.

· Propose and agree on digital and technology investments, renewals, and budgets.

· Develop and deliver senior management level presentations.

· Professionally present digital and technology solution specialism plans and solutions in a well-structured business report.

· Demonstrate self-direction and originality in solving problems, and act autonomously in planning and implementing digital and technology solutions specialist tasks at a professional level.

· Evaluate and ongoing review of all digital and technology channels and solutions. Provide recommendations to management.

· Apply broader technical knowledge, combined with an understanding of the environment and how it is changing, to deliver to the Business strategy.

· Demonstrate effective technology leadership and change management skills for managing technology-driven change and continuous improvement.

· Create and implement innovative technological strategies to support the development of new products, processes, and services that align with the Business strategy, and develop and communicate compelling business proposals to support these.

Technology Review

Competitor Analysis

Stakeholder Engagement and feedback

Time management

Accuracy and timeliness

Industry Review

Technology Trends

Budget Management

· Ensure business adherence to budgetary requirements.

· Development and or provide inputs for budgets.

· Adherence to budget

Stakeholder Relationship management
(Internal and External)

· Provide excellent customer service to all stakeholders.

· Maintain proper business relationships with key stakeholders.

· Participate in agreed initiatives with internal/external key stakeholders to enhance the Scheme’s reputation/brand.

· Ensure external stakeholder compliance and adherence to SLA’s are in place with regards to any ICT services supplied to the Scheme.

· Mitigate factors for any outages/service delivery issues affecting members.

· Adherence to the Scheme’s values

Efficiency

According to policies and procedures

Tracking trends and best practices

360 feedback

Corporate Governance and Compliance

· Ensuring projects adhere to governance frameworks and all documentation (including learnings) is maintained appropriately for each project.

· Ensure compliance with Scheme policies and procedures.

· Ensure compliance to regulation/legislation at large, CMS, MSA, BHF, Competition Commission, etc.

Efficiency

According to policies and procedures

Adherence and reporting to I&T SteerCo

Data Analysis

Data Quality and Integrity

· Oversight management on data from administrator is accurate, consistent, and reliable throughout its lifecycle, which is critical for making valid and trustworthy decisions.

· Review data and scrutinize computer-generated reports and outputs to identify and rectify coding errors.

Collecting Data from Various Sources

· Gather data from various sources, including databases, APIs, and third-party sources and ensure the upkeep of databases and data systems.

Developing and Supporting Reporting Processes

· Create and maintain processes to generate accurate and timely reports that help stakeholders understand and act on key data insights.

· Identify opportunities for process enhancements.

· Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes.

Developing Automated Processes for Data Scraping

· Design scripts and tools to automatically extract large volumes of data from websites or other digital sources, improving efficiency and availability.

Interpret Data

· Detect, examine, and decode trends or patterns within intricate datasets.

· Employ statistical techniques to scrutinize data and produce actionable business insights.

· Your analyses will help extract meaningful insights and trends, which can then inform business decisions and strategies.

· Develop data dashboards, charts, and visual aids to support decision-making across departments.

Performs Complex Analyses

· Conduct in-depth data analyses using advanced statistical methods and tools to uncover patterns, correlations, and insights.

Maintaining Databases

· You will be entrusted with the responsibility of managing and updating databases to ensure they are secure, accessible, and functioning properly. Your role is crucial in supporting ongoing data storage and retrieval needs.

Collaboration

· Coordinate with management to align business and informational priorities.

· Collaborate with the management team to determine and rank the needs of different business units.

· Provide technical support for data-related queries.

· Work closely with cross-functional teams to understand their data needs and provide technical support.

Dashboards

Develop and maintain dashboards and reports for performance monitoring.

Efficiency

According to policies and procedures

Identified initiatives, approved, implemented and outcomes

Special projects

· Identify relevant innovative opportunities and initiatives that will be proposed for approval. Implementation aligned to approved project methodology.

· Assist in planning and executing IT projects, focusing on data management solutions.

· Monitor project progress and ensure timely delivery of data analytics initiatives.

· Evaluate new technologies and tools to enhance data processing and analysis capabilities.

Success of implementation and tracking

Identified opportunities/initiatives approved and implemented

Continuous Improvement

· Stay updated with industry trends and best practices in IT, cyber awareness, and data analytics.

· Recommend improvements to IT systems and analytics processes.

· Contribute to the development of IT policies and procedures.

Success on implementation of innovative projects, service delivery, and practices

Career Path:

ICT Manager
Senior ICT Manager

Requirements Profile

Qualifications

Title
Area
Importance

Grade 12
Matric
Essential

B.Sc., B.Eng., B.Com degree
Information Technology
Essential

Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
Information Systems
Essential

CompTIA A+, Network+, or similar IT certifications.

Preferred Certification

Data analytics certifications (e.g., Google Data Analytics, Microsoft Certified: Data Analyst Associate).

Preferred Certification

ITIL Foundation Certification.

Preferred Certification

Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Data Engineer).

Preferred Certification

Data-related certifications (e.g., Certified Data Management Professional, Microsoft Certified: Azure Data Engineer).

Experience

Process / Place / Area
Involvement
Period (Year/s)
Importance

Data Analyst
Analyst
1-5
Preferred

ICT Specialist
Specialist
1-5
Preferred

Project Management
Specialist
1-2
Required

Technical Skills:

· Proficiency in data analytics tools (e.g., Tableau, Power BI, SQL).

· Experience with programming languages (e.g., Python, R).

· Knowledge of database management systems (e.g., MySQL, PostgreSQL).

· Familiarity with IT infrastructure and security best practices.

Knowledge and Skills

· Industry-specific knowledge in information systems and technology

· Capacity to undertake analytical work with exceptional attention to detail

· Ability to work well in a team, as well as independently

· Strong written and verbal communication skills and the ability to communicate effectively

· Ability to work to deadlines

· Ability to multi-task

· Stakeholder management and relationship

· Document Management (contracts, mandates, reports)

· Manage interdependencies

· Ability to apply critical thinking

· The principles of business transformation

· The importance of technology-enabled business processes, and how they are designed and managed to determine a Scheme’s ability to compete effectively

· Technology road-mapping concepts and methods and how to apply them

· How to monitor technology-related market trends and research and collect competitive intelligence

· Be results and outcomes-driven to achieve high key performance outcomes for digital and technology solutions objectives

· Possess a solid foundation in statistics and practical experience with statistical software (such as Excel, SPSS, SAS) and mastery in data analysis languages including SQL, Python, and R.

· Exhibit exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness.

· Capable of critically evaluating data to derive meaningful, actionable insights.

· Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background.

· Adept at report writing and presenting findings.

· Ability to work under pressure and meet tight deadlines.

· A deep understanding of the healthcare industry and business operations is advantageous.

· Strong analytical and problem-solving skills.

· Strong organizational skills and attention to detail

Personal Attributes

Integrity
Dependability
Independence
Quality and accuracy focused
Adaptability
Flexibility
Highly organised
Analytical

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.