A leading technology company is seeking a Head of Support for a full-time hybrid role. This position is based in the Johannesburg Metropolitan Area with flexibility for work from home. The Head of Support will be responsible for overseeing technical and customer support, managing programs, and using analytical skills to ensure top-notch support. The Head of Support will also be responsible for communicating with customers and internal teams.
Lead and mentor a highly functional team of application support staff
Identify skills and knowledge gaps in the team and provide training to application support engineers
Provide technical support services: receiving incidents and service requests from various routes including call center, email and web portal
Assist with guiding support staff in escalation calls and ensure client satisfaction
Supervise team of direct reports, complete performance appraisals, provide professional guidance, and other supervisory duties; as needed
Deliver a professional and consistent level of service that provides resolutions within service level agreement deadlines
Work in accordance with the incident management policies, process and procedures and work instructions
Work in collaboration with clients and developers to resolve issues
Update and communicate accurate and comprehensive information to the development team
Actively drive the continuous improvement and optimisation of existing systems and processes to support company growth and service delivery
Analyse trends, recommend and implement improvements to support processes
Follow procedures for known fixes and workarounds
Oversee and document client interactions and the status of efforts to resolve incidents
A groundbreaking social media platform designed to empower and connect Pan-African Creators across the globe is seeking an experienced Product Manager to lead the development and enhancement of our platform. The ideal candidate will have a proven track record in running agile sprints, analysing metrics, project management, and possess a strong understanding of UI and UX principles. Additionally, knowledge and involvement in the Pan-African creator economy and previous experience with social media apps are highly desirable.
The Systems Integration Manager will lead an interdisciplinary technical team to drive the solution delivery function for our clients and ensure a successful ramp-up of the delivered solution. Skills and knowledge basis will reside around Engineering, Controls, software technology, robotics, and equipment from across the supply chain industry. You will be a subject matter expert for bridging the gap internally in project teams as well as externally with Clients, Suppliers, and or Installers. Finally, this role will have responsibility for gaining system acceptance respective to internal and Client testing.
AEX is seeking a Senior BI Developer to join our team in Randburg. The ideal candidate will have experience in developing and implementing business intelligence solutions using Sisense as part of the required tech stack.
AMAKA, a cutting-edge social media platform for Pan-African Creators, is looking forva dynamic and experienced Senior Full Stack Lead Developer to join our remote team. The ideal candidate will have a strong background in React and Node.js, a proven track record of leading development teams, expertise in AWS, CI/CD processes, and a deep understanding of managing QA teams. Knowledge in Hybrid Progressive Web Applications (PWAs), NoSQL databases, and experience with Strapi are essential for this role.
The technology team is a fast-moving agile team that cares deeply about the way we do work, the way we treat each other and the way we continuously learn together to improve delivery. Our mission is to create the most customer-centric property portal for the millions of property seekers that use our website each month along with a comprehensive set of B2B tools and integration's. We work in C#/dotNet, believe in utilizing the best tools for the task, therefore we also develop in Java and C++/Win. To scale and meet customer demand we use search indexing, relational databases, caching, monitoring, image recognition, profiling, load balancing, and performance tuning.