Our client is a rapidly expanding finance and technology company with operations in multiple African countries. They are currently seeking an experienced and dynamic Software Quality Assurance and Support Team Lead to join their software development team. This role offers the opportunity to contribute to the development of a world-class software platform, manage and mentor a dedicated QA testing and support team, and drive process improvements. The ideal candidate will be conscientious, eager to learn, and possess a healthy spirit of adventure.
* Opportunity to work with a fast-growing finance and technology company
* Lead and mentor a dedicated QA testing and support team
* Contribute to the development of a world-class software platform
Our client is a rapidly expanding finance and technology company operating in multiple African countries. They are committed to delivering personal lending products through online, mobile phone, and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending. This role offers the opportunity to contribute to projects in a developing world context.
As a Software Quality Assurance and Support Team Lead, your role will be pivotal in driving the success of our client's software development efforts. You will lead a dedicated team of QA analysts, fostering a supportive environment that encourages growth, collaboration, and continuous learning. Your expertise will guide the development of testing strategies, methodologies, and best practices that enhance the overall quality assurance process. Collaborating with cross-functional teams, you will align QA activities with development efforts to ensure seamless integration. Your keen eye for detail will help define metrics for measuring the efficiency and effectiveness of the QA team. Additionally, you will manage the support function, oversee issue resolution processes, gather stakeholder feedback, and implement work flow improvements.
- Lead and manage a team of QA analysts, providing guidance, mentoring, and support.
- Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
- Collaborate with cross-functional teams to ensure alignment between QA activities and development efforts.
- Define and implement metrics for measuring, reporting and improving the efficiency and effectiveness of the QA team and support functions.
- Manage the support function and standby schedule.
- Oversee the support team, ensuring timely and effective resolution of reported issues.
- Work closely with stakeholders to gather feedback and implement improvements in software development and support work flows.
- Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.
The ideal candidate for this Software Quality Assurance and Support Team Lead position brings a wealth of experience from a software QA environment. With a minimum of 3 years' practical experience, you have honed your SQL query skills and developed a strong understanding of software testing methodologies, tools, and best practices. Your excellent interpersonal and communication skills enable you to empathize with end users and foster a positive team culture. You are results-oriented, with a strong work ethic and a focus on continuous improvement. Your meticulous attention to detail ensures order, quality, and accuracy in your work. A fast learner, you adapt quickly to new technologies and methodologies.
- Bachelor's degree or equivalent diploma in a relevant field.
- A minimum of 3 years of practical experience in a software QA environment.
- Excellent interpersonal and communication skills with demonstrated ability to empathise with end users.
- Strong SQL query skills.
- Previous leadership experience would be advantageous.
- Strong analytical skills with focus on continuous improvement.
- Understanding of software testing methodologies, tools, best practices.
- Attention to detail emphasising order, quality, accuracy in work.
- Fast learning abilities adapting quickly to new technologies/methodologies.
- Results-oriented with strong work ethic.
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