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Quality Assurance and Support Analyst

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Our client is a rapidly expanding finance and technology company with operations in multiple African countries. They are seeking a meticulous and experienced Quality Assurance and Support Analyst to join their software development team. This role offers the opportunity to contribute significantly to the development of a world-class software platform, ensuring its quality and functionality through systematic testing and validation processes. The ideal candidate will have a genuine passion for Africa and a willingness to contribute to projects in a developing world context. * Opportunity to work with a fast-growing finance and technology company * Key role in ensuring the quality and functionality of world-class software products * Chance to contribute to projects in a developing world context

Our client is a rapidly growing finance and technology company with a strong presence in multiple African countries. They are committed to delivering personal lending products through online, mobile phone, and branch channels. The company prides itself on its strong shareholders and a board of directors with vast experience in entrepreneurship and lending. This is an exciting opportunity to join a dynamic team and contribute to projects that have a real impact in the developing world.

As a Quality Assurance and Support Analyst, you will play an integral role in our client's software development team. Your primary responsibility will be ensuring the quality of their world-class software platform through rigorous testing procedures. You will collaborate closely with various teams, including developers and product owners, to identify, document, and resolve any quality issues. Additionally, you will participate in the continuous improvement of testing processes and methodologies while staying abreast of industry best practices.

  • Conduct thorough testing of software applications to identify bugs, defects, and other issues.
  • Create and execute test plans, test cases, and test scripts to validate product functionality.
  • Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
  • Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
  • Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
  • Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues.
  • Provide weekend standby support when required.
  • Participate in the design and improvement of testing processes and methodologies.
  • Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.

The ideal Quality Assurance and Support Analyst candidate brings previous experience in a similar role along with an understanding of the software development life cycle (SDLC) and testing methodologies. Your basic SQL experience coupled with your excellent problem-solving skills will be crucial for this role. We value candidates who can work both independently as well as part of a team. A strong interest in continuous learning particularly in testing tools and technologies is highly desirable. Your strong analytical skills, logical thinking, and good communication skills will be key to your success in this role.

  • Previous experience in a software quality assurance or support role.
  • Understanding of software development life cycle (SDLC) and testing methodologies.
  • Basic SQL experience.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently as well as part of a team.
  • Strong interest in continuous development and upskilling in testing tools and technologies.
  • Strong analytical skill and logical thinking.
  • Good communication skills & strong attention to detail.
  • Accurate result-oriented work approach.

Ready for an exciting career move? Apply now!

Contract Type: FULL_TIME

Specialism: Technology & Digital

Focus: Support

Industry: Financial Services

Salary: Negotiable

Workplace Type: On-site

Location: Stellenbosch

Job Reference: 4YO3GP-01F75EE6

Date posted: 25 September 2024

Consultant: Alison Daley

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