The Senior Manager, Real Estate & Administration (Administration) is responsible for leading all operations, strategic initiatives, and performance management within the Real Estate & Administration Division.
The role involves developing Standard Operating Procedures (SOPs), optimizing process efficiency, ensuring cross-functional coordination, and aligning administrative functions with the Bank’s strategic objectives. The incumbent will provide leadership, mentorship, and performance oversight, driving efficiency, innovation, and operational excellence across all administrative teams.
Key Responsibilities
Strategic Management & Operations
- Oversee cross-functional teams, ensuring alignment with Bank business objectives and strategic goals.
- Develop and implement strategic initiatives to enhance administrative efficiency and business operations.
- Establish and enforce Standard Operating Policies and Procedures (SOPPs) to ensure compliance, efficiency, and service excellence.
- Identify opportunities for process improvement, ensuring seamless execution of daily operations.
- Ensure optimal resource allocation and cost-efficiency across all administrative functions.
- Oversee Management Information Systems (MIS) and data analytics infrastructure to support accurate reporting and business intelligence.
- Manage high-priority projects, including system integrations, operational enhancements, and administrative innovations.
- Analyze and mitigate operational risks, ensuring compliance with internal audit recommendations, Bank policies, and regulatory requirements.
- Develop effective communication protocols to align departmental goals with the Bank’s strategic vision.
- Oversee the department’s budgeting process, ensuring financial control and proactive issue resolution.
Performance Management & MIS Oversight
- Provide leadership and strategic direction to Real Estate & Administration teams, fostering a high-performance culture.
- Implement performance management frameworks, establishing KPIs and measurable objectives.
- Monitor and analyze performance metrics at both departmental and individual levels, ensuring continuous improvement.
- Ensure service performance aligns with SLAs, implementing corrective actions when needed.
- Communicate SLA metrics and performance results to key stakeholders, ensuring transparency and accountability.
- Oversee training and development programs to enhance staff competency in administrative operations.
- Work with the Service Desk & MIS team to oversee the Service Desk ticketing system, ensuring effective issue resolution.
- Monitor IT system implementations, vendor engagements, and system upgrades, ensuring alignment with operational needs.
Team Leadership & Development
- Provide mentorship and coaching to team leads and administrative staff, fostering collaboration and continuous learning.
- Lead change management initiatives, ensuring seamless adoption of new policies, systems, and procedures.
- Oversee staff training, performance evaluations, and professional development, ensuring clear role alignment.
- Promote team cohesion, engagement, and innovation, driving efficiency across operations.
- Foster trust and accountability, ensuring clear expectations, open communication, and professional growth.
- Stay updated on industry best practices and emerging trends, driving continuous improvement in administrative operations.
Other Responsibilities
- Perform additional duties as required by management or dictated by the Bank’s operational needs.
Qualifications & Requirements / Education & Certifications
Master’s degree in Business Administration, Real Estate Management, Procurement, or a related field.
Essential certifications in Administration, Real Estate, Performance Management, or Service Management.
Experience Requirements
More than 10 years of experience in administration, real estate management, or operational leadership.
6–10 years in a senior leadership role managing administrative operations.
Strong expertise in process optimization, strategic planning, and MIS-driven performance management.
Technical Skills & Competencies
Software Proficiency:
- Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong knowledge of Management Information Systems (MIS) and data analytics tools.
- Experience with project management tools and systems integration frameworks.
Core Competencies:
- Strategic planning and operational execution.
- Process improvement and performance optimization.
- Financial management and resource allocation.
- Leadership, mentoring, and team development.
- Risk assessment, compliance, and regulatory alignment.
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Proficiency in French is preferred.
