Head of HR Operations

We’re seeking a Head of HR Operations to lead and transform the HR function within a dynamic Retail Segment, with added exposure to the evolving needs of the Healthcare business. This is an exciting opportunity for an experienced HR professional to drive operational excellence, lead change, and shape the future of HR delivery in a fast-paced, complex environment. Based in Johannesburg, South Africa.

What We’re Looking For:

• Degree in Human Resources or related field (required)

• 8+ years of HR experience within the retail industry

• 3–5 years in a senior HR Business Partnering or leadership role

• Strong experience working in complex organisational structures

• Proven success in setting up or reshaping HR Ops functions for high-volume environments

• Agile and adaptable with a keen understanding of retail and healthcare business dynamics

• Strategic mindset with hands-on operational capability

Key Responsibilities:

• Design and embed a new HR operations structure tailored to retail

• Drive efficiency and consistency across people processes

• Partner with business leaders to align HR delivery with organisational goals

• Lead and develop a high-performing HR Ops team

• Ensure compliance, operational excellence, and data-driven decision-making