Senior Onboarding Project Manager

Job Title: Senior Onboarding Project Manager Location: Grand Baie, Mauritius About the Company: My client is a leading SaaS provider specialising in secure and compliant software solutions for managing whistleblowing reports. They help organisations foster transparency and trust by delivering tailored, user-friendly platforms designed to meet regulatory and ethical standards.

Position Overview:
My client is seeking two experienced Senior Onboarding Project Managers to lead the onboarding of new customers and ensure smooth adoption of their SaaS platform. This role requires strong project management skills, excellent communication, and the ability to collaborate with both internal teams and clients to deliver high-quality onboarding experiences.

Key Responsibilities

Customer Onboarding

• Collaborate closely with the sales team to onboard new customers.

• Conduct workshops to gather and define client needs.

• Configure and deploy the SaaS solution according to agreed specifications.

• Deliver training and provide user support prior to production launch.

• Identify additional client needs and propose tailored business options.

Cross-functional Coordination

• Work closely with the Product Owner and technical teams to address anomalies or change requests identified before production.

• Ensure all stakeholders are aligned and informed throughout the onboarding process.

Project Management

• Manage onboarding timelines, deliverables, and milestones using project management tools (Hubspot & JIRA).

• Monitor progress, report on project status, and ensure on-time delivery.

• Drive continuous improvement in onboarding processes and tools.

Required Qualifications

Education:

• Bac+3 level diploma minimum.

Professional Experience:

• At least 5 years of experience, including 3 years in a B2B environment (SaaS preferred).

• If an exceptional profile, 3 years of experience including at least 1 year in a B2B environment will be considered.

• Experience in an international group is mandatory (must understand how clients and markets outside Mauritius operate).

Skills:

• Expertise in project management, organisation, and coordination.

• Strong sense of rigor, autonomy, and proactivity.

• Excellent communication skills and ability to manage multiple priorities.

Personal Qualities:

• Curiosity, strong ethics, and problem-solving mindset.

Languages:

• Perfect command of English and French is mandatory.

Position Details

• Work Mode: 3 days remote work, 2 days in-office (Grand Baie). Preference for candidates based in the North.

• Benefits: 100% health insurance covered, equipment provided.

• Status: Full-time position.

• Flexible Hours: Possibility of staggered schedules on certain days depending on customer needs (e.g., 9 a.m. – 5 p.m. FR time).

• Start Date: As soon as the ideal candidate is available.

• Trial Period: Mandatory 6-month probation.