Pre-Sales Analyst

My client is seeking a self-starter and technically confident Pre-Sales Analyst to join thier commercial and solutions team. This individual will play a pivotal role in supporting customer engagements, crafting technical and commercial proposals, and ensuring seamless alignment between client needs and Microsoft Teams-native solutions — including next-gen Conversational AI, Virtual Agents, and Microsoft Copilot integrations.

Key Responsibilities:

• Design and articulate tailored solutions based on customer needs across UCaaS, CPaaS, and CX platforms.

• Deliver compelling demos and presentations that showcase AI capabilities within Microsoft Teams environments.

• Collaborate on quotes, tenders, RFP/RFI responses, and technical documentation.

• Support the sales cycle with technically sound architectures and stakeholder engagement.

• Stay informed on trends in AI, LLMs, and intelligent agent technologies to guide client strategies.

• Bridge technical, sales, and delivery teams to ensure smooth solution execution.

Required Skills & Experience:

• Microsoft Certified (e.g., MS-700, MS-720).

• Strong knowledge of Microsoft Teams Phone, SBCs, SIP Trunking, and Direct Routing.

• Experience or familiarity with CCaaS, CPaaS, Conversational AI, and virtual agents.

• Comfortable with RFP/RFI processes, quoting tools, and CRMs (e.g., Salesforce, Zoho).

• Excellent communication skills and ability to simplify complex technical ideas.

Desirable Attributes:

• Background in Pre-Sales, Solutions Consulting, or Technical Analysis.

• Skilled in presenting AI and automation to varied audiences.

• Proactive, organized, and capable of handling multiple engagements.

• Understanding of AI compliance, governance, and enterprise data privacy.