Candidate Experience Diagnostic
From job discovery to application & selection and talent pool development, our team of experts delivers actionable recommendations to transform talent acquisition and enhance candidate experience. Trusted by Uber, NHS, and others.
Attract, Engage and Convert
An effective talent acquisition strategy goes beyond attracting top talent and guiding them through your hiring process.
Candidate experience (CX) is key to maintaining consistent and successful talent acquisition across all roles. To stand out from other employers and convert best-in-class talent, your approach throughout the candidate journey is crucial.
At Robert Walters, our team has developed independent and impartial analysis with a Candidate Experience Diagnostic that applies a proprietary science-based and data-led framework to recommend improvements to your candidate journey. With these insights, you can build a candidate experience journey that not only increases the likelihood of candidate conversion, but one that reflects your organisational culture.
An award winning service
Transform your candidate journey
Analyse your candidate experience journey using four lenses: speed, transparency, user experience (UX) and perception.
- Speed: Respond and engage with candidates in an efficient manner that keeps them updated.
- Transparency: Ensure transparency throughout the hiring process to create a positive experience.
- User experience (UX): Provide a satisfying user experience by analysing your application process to ensure its easy to navigate and understand.
- Perception: Maintain a positive company perception with effective candidate engagement at every stage.
Uncover barriers with a detailed analysis
Gain insights from our experienced Innovation, Brand and Candidate Experience Practitioners who analyse 7 different stages of the recruitment process, including: pre-apply, job discovery, careers page, search & match, job adverts, job applications, and talent pool development.
Often, organisations focus only on employee experience without realising that a positive impact should be made in the hiring process as well. Through this analysis, you can bridge the gap between candidate and employee experience and feel confident that your experience strategy is backed by data.
Develop your talent pool
Stay ahead of your talent competitors and build a pool of top talent, including internal and external candidates. Using a strategic approach, our team provides clear recommendations for the talent types you should focus on.
Using our research-backed and data-led framework, our team outlines proactive sourcing and engagement strategies, so you have a constant flow of talent once the need arises.
Client testimonial
Candidate Experience that made a difference at Uber
Continually improving the candidate experience at Uber is our North Star in Talent Acquisition. It is our obsession and so much work goes into constantly evaluating the candidate journey to see what works and what can be improved whilst keeping pace with changing candidate sentiment and change. However, it was truly enlightening to engage with Robert Walters as an external partner was not only a fresh pair of eyes but a tremendous amount of expertise in the space. The key thing for us is to identify actionable items that we can make happen at speed and at scale with impact, so to be able to achieve this with the diagnostic approach was fantastic.
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Meet our Future of Work specialists
Tom Lakin
Global Practice Director, Future of work
Tom is a recognised HR leader and meritocratic hiring expert with a MA in Career Development. He advises on diverse hiring, ethical AI, and people management challenges.
Daniel Campbell
Engagement Manager, Talent Advisory
Daniel is the Engagement Manager for the Robert Walters Talent Advisory team. He supports our clients to shape their current and future talent strategies using a suite of award-winning advisory solutions.
Our other services
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AI Readiness
Prepare for changes in the workplace with our AI Readiness programme designed for HR and people leaders
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Diverse Hiring
Identify barriers in your recruitment process with our Diverse Hiring diagnostic
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ESG for Hiring
Understand how to attract and retain talent through your ESG strategy
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Market Intelligence
Make data-driven business decisions through our market intelligence service
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Contact us to discuss your Candidate Experience requirements
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Read MoreFAQs
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What is candidate experience?
Candidate experience includes the actual experience of candidates who enter your hiring process, as well as the perception they hold from the very beginning. Our candidate experience diagnostic considers ways you can make immediate improvements to ensure a positive experience for every candidate. -
Why is candidate experience important?
Candidate experience is crucial to growing your talent pool and attracting top talent. Candidates share their experience with others and a negative perception of your business could impact your ability to engage other candidates. Overall, a well-managed and positive experience attracts high-quality talent and lays the foundation for increase retention and employee performance. -
What process is followed to assess my current candidate experience?
Your current candidate experience is analysed through seven different stages, including: pre-apply, job discovery, careers page content, search & match, job adverts, job application, and talent pool development. We then apply a proprietary, science-based framework to assess your recruitment process. -
Do you support candidate experience for any role and industry?
Yes. Our team delivers the Candidate Experience diagnostic for any role and industry. -
What complementary services do you offer?
Diverse Hiring provides a full review of your recruitment strategy to identify barriers hindering diversity in your hiring process and reviews your end-to-end recruitment journey through the 9 lenses of diversity.
ESG for hiring leverages data and impartial analysis to establish the attractiveness of your ESG strategy to candidates.
AI Readiness includes five virtual sessions to support HR leaders with foundational knowledge and skills for effective AI implementation within their day-to-day function.